How We Collect Debts

The first thing we do when we have a customer or supplier that owes one of our clients money is to call them and introduce ourselves. We then explain that there is an outstanding balance on their account and the debtor is then given the opportunity to pay over the phone by card.

If the debtor declines our offer we send them a seven day notice explaining that unless payment is received within seven days we reserve the right to charge interest and recovery costs which will add a further 25% to the debt.

If after the seven days no payment is forthcoming we give the debtors details to Global Trade Recoveries who utilise tools such as impeding their credit score which would prevent them from further obtaining any goods or services on credit, door step collections in distinctive vehicles etc.

Global Trade Recoveries then pursues the debtor for a set period of time. If after this time has elapsed there has still been no payment they will begin court action against the debtor and follow it through to its completion with all charges being met by the creditor but ultimately, incurred by the debtor.

If at any stage the customer attempts to delay the process by claiming bad workmanship we will have an inspector out to the site within a week to produce a full report on the work, the cost of which will be met by the client but recovered from the debtor along with the outstanding balance. If the work is fine we pursue the customer adding the costs of inspectors reports etc onto the debt. If there is a problem with the workmanship we draw up a contract between ITAS (or GTR), the debtor and the client that states the client will make good the works to the surveyors satisfaction and the debtor will make payment immediately.

If you have a customer you would like chasing for money please click here and complete the online form.

To visit Global Trade Recoveries click here.

To refer a debtor to us click here.

To e-mail us for more information on this or any other issue click here.