How we deal with complaints.

As one of the UK's leading authority's on providing vetted tradesmen to the general public, ITAS knows that a system for redress in case of a complaint is one of the most important aspects of any trade association.

If for any reason you feel that an ITAS approved tradesman/company has not adhered to our strict code of conduct we need to know about it or there is nothing that can be done.

In the case of a complaint being registered with ITAS the first stage in resolving it is to get both sides of the story which may include sending an independent, fully qualified and experienced tradesman to have a look at the work in question.

A report will be produced with both sides of the situation and this may include a report of the standard of workmanship. If there is a problem with the workmanship ITAS will instruct the tradesman who originally competed the work to go back and rectify the problem. If that tradesman is unable or unwilling to do so we will employ another member to rectify it and any costs incurred are wholly owed by the party at fault. ITAS also reserves the right to intercept any final payment owed to the tradesman and deduct any costs incurred by ITAS in resolving the complaint. The member at fault will also be dismissed from the scheme, and go on the local list of rogue traders.

If we find nothing wrong with the workmanship, and establish that there is no fault on the part of the member the customer will be given seven days to settle the bill in full or face legal action.

ITAS is an independent organisation and you must understand that as well as cowboy tradesmen there are a lot of cowboy customers our there. It is our duty to protect our members from people who will try to abuse the system to their own end. ITAS will not tolerate this nor will we tolerate tradesmen trying to abuse our good name.

To complain about an ITAS approved trader click here.