Complaints Procedure.
Whilst we take every care in vetting our members occasionally things can go wrong. If you have had work done by a Vetted Tradesmen approved trader and you are unhappy then please email details of your issue direct to our senior management team complaints@vettedtradesmen.org.uk
Please include the following in your email
- Your name and address and the address of the site on which the work took place if different from your address.
- The company name, contact name, contact number and address of the company in question.
- Details of the original quote for the works including promised timescale, cost and what was quoted for.
- A comprehensive version of events from the start of the project to present day. The more detailed the better. Try not to focus on any personal problems at this stage we are simply trying to establish a timeline of events.
- A list of things (bullet pointed and to the point) of everything you feel has gone wrong with the project and who you believe is to blame.
Once we have these details we will approach the company in question and ask them for their version of events.
We will then mediate between the two parties in a bid to resolve your dispute. If any questions about the quality of workmanship or the current safety of the project are raised we will send an investigator out, who will be an independent trade professional, fully qualified and experienced in the relevant trade(s).
The cost of the inspection will be met by the at fault party.
Resolving complaints can be a lengthy procedure but done in the correct manner it can rescue a nightmare situation and make sure everyone goes away happy.