OUR CODE OF PRACTICE AND WHAT IT MEANS FOR YOU.

All ITAS approved tradesmen have passed our initial vetting procedure and will have to repeat this process every 12 months. They are also bound by contract to follow the 'ITAS Code of Practice'. If for any reason you feel that an ITAS approved tradesman is not meeting these stringent requirements please call 0151 733 8333 to register your complaint. To view our complaints handling procedure please click here.

CODE OF PRACTICE

To ensure that all work is completed to the highest possible standard and that all guaranteed elements of work are agreed.

To supply a written quotation when submitting a tender for contract.

To leave all areas clean and tidy at the end of the day and to remove all rubbish upon completing the contract.

To ensure that all colleagues and sub-contractors meet these standards at all times.

To ensure that all work is completed to pre-defined specifications and budgets as defined in an agreed contract. All changes must be communicated to and agreed with the customer prior to proceeding.

To arrive at the agreed time for appointments with the customer and to give advance warning of any unavoidable delay.

To ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the customer

To respect the customers privacy and take all steps to ensure the security of their home/site and a safe working environment.

To maintain adequate employers and public liability insurance (where necessary).

To comply with all laws, statutory regulations and Building Regulations.

To ensure that you’re current credit rating is maintained and does not fall below our required limits. This ensures that only the most professional and reliable contractors remain on our listings.